You have 14 days from the day your order arrives to request a return. To qualify, items must be returned in the same condition you received them - unused or unworn, with all tags attached and in the original packaging - along with your receipt or proof of purchase. Sale items and gift cards are final sale and cannot be returned.
Approved refunds are issued to your original payment method, less any shipping costs. If your order shipped free of charge, the actual cost of shipping will be deducted from your refund. Return shipping is the customer's responsibility. Returns are typically processed within 5-7 business days of arriving back to us.
To begin a return, email us at gifts@bviviano.com and we'll guide you through the next steps.
